Ken Computek objective is based on the customer view points, provides for a Customer first attitude that is reflected in the performance of our employees. As part of our process Ken Computek considers responsiveness, cost, quality, timing and removing defects at the early stage of development as the overarching drivers of customer satisfaction.

Our QMS Software Project Management (SPM) process covers all aspects of project including project Initiation, planning, Monitoring & tracking and project closure. It provides the basis for performing and managing the project activities and addresses the commitments made to the customer. Timely progress reviews and status reporting provides visibility to the actual progress of the project to evaluate performance and take corrective actions when needed.
Ken Computek measures all elements outlined in the quality process or customer contract as part of its project management process:

  1. Skills enhancement – People development process

  2. Training – People development process

  3. Schedule – Projects dashboard

  4. Effort – Projects dashboard

  5. Best practice - set benchmarks for .NET, VB and JAVA projects life cycle (for both schedule and effort estimation)

  6. Retention – Career growth and resource mapping process

  7. Customer satisfaction – customer feedback as part of our QMS process

  8. Responsiveness to customer within 24 hours from the receipt of mail / request.
 
 
 
   
       
 
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